02-10-2022 05:26 AM
In the last week, I've noticed that my thermostat isn't going on at the scheduled times I want it to. It seems to think I'm away from home even though I'm not or won't switch on until I'm home even though it's scheduled to heat the house from 30 mins before I get home.
Thought it was just me, but my bother had just told me same thing is happening to him now at his house.
Anyone else?
02-10-2022 06:55 AM
Do you have Home/Away Assist turned on? We never use it because we found its behavior to be too inconsistent. It's turned itself on a couple of times over the years. When we notice the temperature isn't right, we check for Home/Away Assist and turn it back off.
02-16-2022 03:47 PM
02-16-2022 05:43 PM
In fact this issue has been well-known (to this forum) for a few months now. See for example https://www.googlenestcommunity.com/t5/Nest-Thermostats/Home-Away-Assist-returning-home-always-stuck... which links to a very long thread from late last year.
It's a shame that Google implements these attractive fancy features, but then doesn't ensure that they work. The "Safety Temperature" feature, extremely valuable, is buggy as well.
02-19-2022 12:29 PM
Hi CBFox,
Thanks for the feedback. We'll check on that thread and see what we can do.
Again, thank you for sharing your feedback here in the Google Nest Community.
Regards,
Ryan
02-22-2022 12:40 PM
Hey everyone,
Thanks for being here at the Google Nest Community.
It looks like we didn't receive any response from anyone on this thread for the past days.
Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Best regards,
02-22-2022 02:15 PM
This is still being tested out, please do not close this out yet
02-22-2022 02:19 PM
Hey there GeeMacD,
Thanks for the update. Don't worry, it'll still be active unless it is totally fixed.
Let me know if you need any help.
Best regards,
Ryan
06-07-2022 04:27 PM
Hey folks,
Thanks for visiting the Google Nest Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.
Hope this helps!
Kind regards,
Ryan