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Thermostat - Do As You Are Told

GeeMacD
Community Member

In the last week, I've noticed that my thermostat isn't going on at the scheduled times I want it to. It seems to think I'm away from home even though I'm not or won't switch on until I'm home even though it's scheduled to heat the house from 30 mins before I get home.

 

Thought it was just me, but my bother had just told me same thing is happening to him now at his house.

 

Anyone else?

8 REPLIES 8

CBFox
Bronze
Bronze

Do you have Home/Away Assist turned on?  We never use it because we found its behavior to be too inconsistent.  It's turned itself on a couple of times over the years.  When we notice the temperature isn't right, we check for Home/Away Assist and turn it back off.

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

 

Thanks for being here.

 

@CBFox, thank you for helping us. We really appreciate it.

 

@GeeMacD, were you able to check the suggested steps by @CBFox? If you still need help, let us know by replying to this thread.

 

Best regards,

Ryan

CBFox
Bronze
Bronze

In fact this issue has been well-known (to this forum) for a few months now.  See for example https://www.googlenestcommunity.com/t5/Nest-Thermostats/Home-Away-Assist-returning-home-always-stuck...  which links to a very long thread from late last year.

It's a shame that Google implements these attractive fancy features, but then doesn't ensure that they work.  The "Safety Temperature" feature, extremely valuable, is buggy as well.

Ryan_G
Community Specialist
Community Specialist

Hi CBFox,

 

Thanks for the feedback. We'll check on that thread and see what we can do.

 

Again, thank you for sharing your feedback here in the Google Nest Community.

 

Regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

 

Thanks for being here at the Google Nest Community.

 

It looks like we didn't receive any response from anyone on this thread for the past days. 

 

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Have a great day.

Best regards,

GeeMacD
Community Member

This is still being tested out, please do not close this out yet

Ryan_G
Community Specialist
Community Specialist

Hey there GeeMacD,

 

Thanks for the update. Don't worry, it'll still be active unless it is totally fixed.

 

Let me know if you need any help.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Google Nest Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

 

Hope this helps!

 

Kind regards,

Ryan