Hi ABoone,
Thanks for reaching out to the community! I'm sorry to hear that when you got a new iPhone, your thermostat was no longer on the Google Home app, and now, after resetting the thermostat, it isn't found during the pairing process. I understand how important it is for you to be comfortable, especially during cold weather. Help’s here!
I also appreciate the workarounds already done. To better investigate the inconvenience, I’d like to ask the following:
- What is the model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
- Did you get an error code during the pairing process?
- How far have you gotten in pairing your device?
- How far is the device from the router?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?
In the meantime, I’d suggest the following:
- Make sure the mobile software version and the Google Home app are up-to-date.
- Turn on Bluetooth, but make sure it isn't linked to any other Bluetooth devices.
- Turn off the cellular data in case you have it enabled.
- For iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Google Home app by going to Settings > Privacy & Security > Local Network.
Please keep me posted.
Best regards,
Jenniffer
