Thermostat Nest Batterie faible

[LouisPoulin]

La connexion internet ne se fait pas

on reçoit un message « batterie faible »

comment se charge la batterie ?

[Jhonleanmel]

Hi LouisPoulin,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring? 

Thanks,
Mel

[EdwardT]

Hey LouisPoulin,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[LouisPoulin]

Hi 

Unfortunately, the thermostat is installed at my mom’s house and I can’t take a photo right now. I will at my next visit.

Yesterday, the internet connexion failed. I received a message telling that there was not enough energy to sustain an internet connexion.

Do you know if there is another way to charge the battery ? Two weeks after beiing plugged, the indication «low battery» was still showing….

Louis Poulin

[EdwardT]

Hi LouisPoulin,

Thanks for the response. It's possible that your Nest Thermostat might need a C wire to get constant power. You can click on this link to learn more about this.

Thanks,

Edward

[LouisPoulin]

Thank you for the response. I installed a C wire and the problem is resolved. 

I try to find a Nest power connector in store but is was not possible in my region. I could only buy one in line with delivery in about two weeks. It would have been my preferred solution but the delay was too long. Installation of a C wire was not complicated in my case

Thanks again for the information

[janthadeus]

Hey there,

Sounds like a plan! We appreciate you sharing the steps that fixed your thermostat. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Mel and Edward.

Best,

JT