Thermostat Not Recognized

[Richph]

Terrible help related to Nest thermostat. Info on site is no help. 
How do I get to talk to someone?

[EdwardT]

Hi Richph,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. Could you tell us more about what's happening? You can also click on this link to reach out directly to our team.

Thanks,

Edward

[Richph · Accepted solution]

Simply put: the Home app does not recognize my Nest E thermostat. Opening the Google Home app takes me to a page that has the name that I established for the thermostat. Clicking the settings wheel links to the Home settings page. But there is nothing indicating that the thermo is recognized. The physical thermo display indicates that it hooked to the Nest app and that it recognizes my network.

FYI. I'm not the original owner of this device but I did do a reset at some point in the establishment of the account.

[Richph]

Simply put: the Home app does not recognize my Nest E thermostat. Opening the Google Home app takes me to a page that has the name that I established for the thermostat. Clicking the settings wheel links to the Home settings page. But there is nothing indicating that the thermo is recognized. The physical thermo display indicates that it hooked to the Nest app and that it recognizes my network.

FYI. I'm not the original owner of this device but I did do a reset at some point in the establishment of the account.

[EdwardT]

Hi Richph,

Thanks for the response. Could you share a screenshot of the home structure on your Google Home app?

Thanks,

Edward

[Richph]

[EdwardT]

Hi Richph,

Thanks for the response. I'm sorry for the confusion. Could you share a screenshot of the home on your Google Home app with the Nest Thermostat?

Thanks,

Edward

[Richph]

Edward, I'm sorry but I don't understand how to go about giving you what you requested. Can you point me to some instructions on how to accomplish this task.

I am using an iPhone 8.

[EdwardT]

Hi Richph,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Richph,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward