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Thermostat Setup

nestcustomer7
Community Member

Setting up thermostat, found the key and entered it correctly. Now im stuck on the next step were it ask to choose the correct model code, I try but it just keeps loading. It's connected to the right wifi, ive tried deleting the device and just starting over but i cant even find the device in the settings, it just shows my camera but claims that the thermostat is connected, even though i cant find it in the settings.

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

Firstly, check which model of thermostat do you have? You can check here:

How to tell which Nest thermostat you have - Google Nest Help

 

You may already have tried some of these steps but I'll link to them in full:

Need help with setup? Troubleshoot common Nest The… - Google Nest Community

View Recommended Answer in original post

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Firstly, check which model of thermostat do you have? You can check here:

How to tell which Nest thermostat you have - Google Nest Help

 

You may already have tried some of these steps but I'll link to them in full:

Need help with setup? Troubleshoot common Nest The… - Google Nest Community