Thermostat Won't Display Entry Key

[DB1976a]

I've had two thermostats installed 2 years ago.

Around December I migrated all my home Nest products to Google Home an lost them all. BIG MISTAKE! None of my devices migrated over to Google and I couldn't get back into my Nest App.

Recently I've factory reset on both thermostats. One is now connected to my phone app, but the other can't connect, and comes up with a message that says that there's a problem and to try again later.

I've factory reset the problem thermostat 3 times, but it still doesn't provide an entry key

Anyone know how I can overcome this?

[MelbaDT]

Hey DB1976a, 

Sorry to hear about what you've been through but thanks for reaching out. I want to dig deeper into this. 

A few questions — what type of Nest thermostat is the one not connecting? How did you perform a factory reset? Did you reset the Account connection of it or did you choose the All Settings option? Also, do you get a specific code on your thermostat's display or Nest/Google Home app when the setup fails?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― how's your thermostat now? Still need help with it?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba