Thermostat & App

[Charkraus]

I’m not in the same state as my thermostat and we had the power go out last night. The thermostat back came up according to the neighbor who checked on it but it’s not showing in my app anymore. It says  offline/check your Wi-Fi -thermostats not showing on app, but is running . Wondering if there is anyway to connect thermostat to the app when you I don’t have eyes on. ?

[David_K]

Try signing out of the Nest app and signing back in again. If it still shows as offline, to do any of the troubleshooting, you need to physically be with the thermostat.

Nest thermostat is offline - Google Nest Help

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Were you able to try the troubleshooting steps provided above? Please let us know how it goes. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Charkraus,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn

[Charkraus]

I’d love help. I’m not near the thermostat so I don’t have the code behind it. Any help would be great!

[Jenelyn_O]

Hey Charkraus,

Thanks for the update. Unfortunately, for you to be able to proceed with the troubleshooting, you need to have your Nest Thermostat on hand. You can update us on this thread once you go home so we can proceed with the troubleshooting. For now, I'll just leave this thread open to make sure everything will be taken care of.

Best,

Jenelyn

[Markjosephp]

Hello Charkraus,

I'm checking back in — how's it going? Have you had a chance to check your Nest Thermostat at home? Let us know how it goes.

Regards,
Mark

[Charkraus]

No, it didn’t work to try & add the device back into app using the code on back. I will need to wait until fall when I return. 

[zoeuvre]

Hi Charkraus,
 

Alright! Sounds like a plan. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
 

Best, 

Zoe

[zoeuvre]

Hi there, 
 

It's me again. I want to check if you still need help. How's it going with your Nest Thermostat? In case you have an update, let us know and we'll be happy to help.

Thanks,

Zoe

[zoeuvre]

Hello Charkraus, 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,

Zoe