Thermostat can’t add to home

[AdamAta]

Hey there, 

I’ve seen a few posts online regarding the same issue but I haven’t been successful in fixing the issue. Installation is successful to the very end but then isn’t able to add to my ‘home’ in google home app and there is no Nest work around. I’ve gone through the usual restoring every device related imaginable to factory settings and starting from scratch. 

same thing everytime

[EdwardT]

Hi AdamAta,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Are you getting any message during the setup?
• Have you tried setting it up on a different home structure?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi AdamAta,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi AdamAta,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward