Thermostat, did something happen that my android and thermostat are not communicating?

[Odile]

The thermostat says it is connected. My phone says the nest lost connection 4 hours ago. What should I do?

[MelbaDT]

Hey Odile, 

Sorry to hear about your thermostat and thanks for reaching out to the Google Nest Community. 

A few questions — what type of Nest thermostat is this? Any changes or updates made on your thermostat, mobile device, or WiFi network before this started happening? Also, are you getting a specific code or message on your thermostat's display?

You might also start by restarting your thermostat by following the steps here: https://bit.ly/3riP5Dp If the issue persists, try rebooting your WiFi router too. You may also need to ensure that you have the latest version of the Nest app.

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba