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Thermostat disappeared from my account

captdrakema
Community Member

Was checking on my condo in another State.  The cameras show up but my thermostat is no longer accessible.  It doesn't appear as a device on the landing page for my condo.  How do I/can I reload it remotely?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hi captdrakema,

 

Sorry for the issues you're having with your Nest Thermostat showing in your account. Before I dive into this, would you mind letting me know if this thermostat is being controlled via the Google Home app or the Nest app? Which model of Nest Thermostat are you using? I look forward to hearing from you.


Thanks,

Jeff

Ryan_G
Community Specialist
Community Specialist

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Thanks for your help, Jeff.

Best regards,
Ryan
 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba