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Thermostat displaying the wrong temperature, higher than actual room temperature.

Gordon91
Community Member

Hello,

We've turned the hearing back on a few days ago. For some reason, the display on the thermostat is displaying 6'c higher than the actual room temperature.

This is incredibly frustrating as we have had the thermostat for less than a year.

I have tried a reset, and this didn't help.

If this is broken, Google could you let me know how to order/have you send a replacement thermostat? Incredibly annoyed right now, especially heading into winter times and with a new baby 4 days old.

Cheers

 

4 REPLIES 4

Piyush79
Community Member

Is anyone going to answer the question raised by Gordon91. I have been having the same problem. The Google nest thermostat came fitted with my new build home and it has been a nightmare as the "current temperature" on both the 3rd generation and Nest Thermostat E models has been 10 degrees higher than the actual temperature in the room. This means when the actual temperature in the room is 17 (outside its 14), the intelligent Nest thermostat shows 27 degrees (way to go Google) and if I want to manually turn on the heating then I have to select a temperature of 28 degrees or higher and put unnecessary pressure on the boiler and add to my heating bills. Why cant you make something that works

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry to hear about the issues that you're having with your Nest Thermostats showing incorrect ambient temperatures, I'm sure it affects controlling your heat, but I'm here to help. 


To isolate:

 

  1. Where did you install your thermostat? (in a room and on a wall or stand).
  2. How big is the difference between the readout of the Nest thermostat and your thermometer or other thermostats?
  3. Was there any potential heat source nearby that may have triggered the sensor? (Appliances, Electrical outlets, Plumbing, Air vents that direct warm air, etc).

 

Try the troubleshooting steps here:

 

  • On the thermostats. Go to Settings > Technical Info > Network.
    • Gather the Signal strength value.
  • Tap and hold the thermostat screen for 10 seconds to restart. Wait until it reboots.
  • Go back to Settings > Nest Sense > Sunblock.
    • Select Yes to make sure Sunblock is on.
  • Apply a duct seal compound on the location where the thermostat is installed to close the penetration on the wall and serve as an insulator.
  • Lastly, disconnect the Nest Thermostats from the Wi-Fi network in 24 hours. 
    • Settings > Reset > Account Connection > Clear/Reset.
  • Observe and monitor them.

 

Let us know how it goes.

 

Regards,

Mark

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Mark

Hi folks,

 

I just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

 

Best regards,

Mark