Thermostat issue

[Sewer1]

Hi. I have nest from 3 month and l thing it's something wrong with power supply to my nest. After 3 month nest showing my notifications  battery low. How is that possible when it's connect to socket all the time. I use nest stand. I try another cable and it's still thesame. After manual charging battery (around 2h) stay active for not even 24h. But still it's offline. Any advice?? Thank you

[Markjosephp]

Hello Sewer1,

I'm sorry for the trouble this may have caused you. It appears that your thermostat is not holding a charge — let's see what's going on.

Could you tell us what type of Nest Thermostat you have? Are you getting any message codes? Also, please check the power readouts from the technical info settings.

I'll look forward to your response.

Thanks,

Mark

[Sewer1]

Hi. I spoke with Google support and they say it's problem with display. I exchange allready for new one. Again learning 3th generation l hope will work. I'm not expert but in technical info/power showing me

battery 3.926V

Vusb 5.11V

Vin 0.00V

Lin 200mA

Why vin it's 0? On you tube movie showing around 40V. For me showing 0 on old and new.

[abbiec28]

We are having the same problem and similar readings. Any updates on what needs to be done? 

[abbiec28]

Hi Mark 

We are having the se issue with our thermostat same readings a sewer below. We really need to get this sorted to get our heating controlled. We have a baby and temperature has been so cold se we need to ensure we keep the temperature moderated.