Thermostat lost Wi-Fi

[Jr67]

I lost internet connection yesterday i can’t seem to get connected I’ve reset my router re downloaded my nest & my nest will not pick up on my Wi-Fi 

[Jr67]

Can customer service just call me 

[jdsullivan123]

by chance did your thermostat update to software 6.3-5 in the past few days? it bricked my wifi and then upon resetting the device it no longer works since it cant connect to wifi to set the thermostat up.  i posted about it last week.

[EduardoN]

Hi @Jr67,

Thank you for reaching out to our support community! I totally understand this inconvenience you are having with your thermostat not connecting to the Wi-Fi, and I appreciate you taking the time to troubleshoot your Nest Thermostat.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• What type of Nest thermostat do you have?
• When did the issue first occur?
• What is the software version of your Nest Thermostat?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, and more) near the thermostat?
• Has there been any recent change in the home Wi-Fi network?
• Do you only have one Wi-Fi network, or are there others?

@jdsullivan123, thank you for sharing that information about this situation; it is helpful for everyone!

Visit our Help Center to learn more about Troubleshoot setup: thermostat doesn’t show your Wi-Fi net...

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo