Thermostat offline

[mjsmom]

Hello,  I've had my Nest thermostat for about 4 months with no issues.  For no apparent reason, it went offline 2 days ago.  I have tried all the trouble shooting suggestions to no avail.  It is unable to find my network.  I've reset my modem and router, reset the Nest, checked for low battery.  Everything else in my home is connecting fine.  Any suggestions?  Thank you.

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for when your device is offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[aatienza]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jake.

Thanks,

Archie

[mjsmom]

Thank you for responding, I had to contact Google customer service and after doing all the troubleshooting, they had to replace my nest.

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie