Thermostat problems

[Leclaire88]

I cannot connect my nest thermostat to the Internet. I keep getting a W5 code.

[Leclaire88]

I’m trying every avenue to speak to somebody in customer service to get a replacement. I have no idea how to do it.

[zoeuvre]

Hi Leclaire88, 
 

Thanks for reaching out to us, and I’m sorry to hear about the situation. Let’s sort this out. 

Can you give us a rundown of the steps you’ve taken to solve the situation?

I’ll look forward to your response. 

Best, 
Zoe

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please provide us the needed information, as it would help us to move forward.

I appreciate your help, Zoe.

Best,

Jenelyn

[Jenelyn_O]

Hey Leclaire88,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,

Jenelyn