Thermostat sensors

[kmoreno]

Ever since I installed a temperature sensor, Google can't tell me what the temperature is in the house when I ask, even if I specify a room based on the thermostat and sensor locations. Is there a way to do this or is Google not smart enough for it yet?

[EdwardT]

Hi kmoreno,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Assistant not being able to tell you the temperature when using the Nest temperature sensor. I'd love to know more about this and I have a few questions:

• What's the message that you're getting when you ask about the temperature?
• What's the name of the thermostat?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi kmoreno,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi kmoreno,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[EdwardT]

Hi kmoreno,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[kmoreno]

Sorry about the delay. When I ask Google what the temperature is in the house or in the kitchen (where the Nest thermostat is located), it says, "Sorry there was a problem." When I ask what the temperature is in the nursery (where the temperature sensor is located), it says, "Sorry, it looks like that thermostat isn't set up yet. You can do that in the system settings." Except it is set up, cause it shows up on my Nest app?

[EdwardT]

Hi kmoreno,

Thanks for the update. To isolate the issue, could you try changing the name of the thermostat and reboot your Google Home?

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi kmoreno,

Just checking back in. have you had the chance to change the name of your Nest Thermostat? 

Thanks,

Edward