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Thermostat setup stalled after key entered

John20222
Community Member

Thermostat setup stalled after key entered. When I chose the serial number that is show in the app that matches the thermostat I get NOTHING!

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi John20222,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • Does the thermostat work stand alone?
  • What troubleshooting steps have you done so far?

Looking forward to your response.

 

Thanks,

Edward

Jeran
Community Specialist
Community Specialist

Hey there John20222,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey John20222,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran