Thermostat setup stalled after key entered

[John20222]

Thermostat setup stalled after key entered. When I chose the serial number that is show in the app that matches the thermostat I get NOTHING!

[EdwardT]

Hi John20222,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Does the thermostat work stand alone?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[Jeran]

Hey there John20222,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey John20222,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran