Thermostat stays heating but nothing happens. The house is freezing

[cgeronimoc]

Can some one help mw with this ?

[aatienza]

Hey cgeronimoc,

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[Markjosephp]

Hello folks,

Thanks for assisting, Archie.

@cgeronimoc, I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

[Markjosephp]

Hello cgeronimoc,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark