Thermostat switched off by auto schedule

[CMD]

My Thermostat has twice recently switched itself to OFF mode. 

Why?

How do I prevent it?

Will it turn itself back to on (Heat or ECO) via auto schedule?

Help. 

[EdwardT]

Hi CMD,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest thermostat. I'd love to know more about this. Please check the Nest Energy History to see the reason why your Nest Thermostat is changing modes. 

You could click on this link to learn about this.

Thanks,

Edward

[CMD]

The link doesn’t work. 

however the thermos that said Autoschedule had set the thermos that to OFF. 

Why? And will autoschedule turn it back on ? And can I prevent it turning off?

[EdwardT]

Hi CMD,

Thanks for the response. This would depend on what the auto scheduled had learned. If you want the auto-schedule to stop the thermostat from turning off, you could reset the schedule of your Nest Thermostat.

Thanks,

Edward

[aatienza]

Hey CMD,

Appreciate the help, Edward. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey CMD,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[CMD]

I still don’t have an answer. Why did my auto a hideous turn my star to OFF. Will auto schedule turn it back to HEAT or ECO?

[CMD]

Auto hideous= auto schedule 

star= stat

[aatienza]

Hey CMD,

I'm sorry for the late response. That's correct — it will turn back to heat or eco.

Thanks,

Archie

[aatienza]

Hey CMD,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey CMD,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie