cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Thermostat w5 error

Susieq218
Community Member

I am getting a W5 error on my thermostat. I restarted but still can’t connect to my Wi-Fi. From what I have researched it sounds like this is a common problem and I was wondering if I could get a new thermostat sent to me?

4 REPLIES 4

CaptainJeff
Community Member

I have a similar problem happening right now.  Installed Nest Learning on 1 April.  Ran heat through May, then AC and Heat into June until we went to straight AC for summer.  Multizone heating system (forced hot water) with two Nest E's on other zones.  Testing heating system from Nest Learning on 6 Oct.  Taco box just kept clicking.  You will see other posts about this across the web.  Call heating company for PM b/c I assumed the problem was with boiler.  First thing tech said when he arrived was "you have a Nest thermostat, correct?".  He performed the same troubleshoot you did (W to Rh wire - triggered heat).  Notified Google and then sent me new baseplate (arrived last night and installed - no fix.  Same exact issues).  Contacted them again this morning and just went through 2 hours of painful chat troubleshooting with totally useless reps (Madison and then Enzo).  If you get them, stop the chat, pull the Nest out of your house and get another brand.  I'm done with having a teenager in their basement ask me if my house is powered and calling it support/troubleshooting.  

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS