Hello all, so my Dad got a second wifi network specifically for his smart home devices and cameras, and trying to change the network was a nightmare which ended up in us deleting the entire home and factory reseting every device which was connected. We got the mesh wifi up, the cameras, and the speakers all working, yet the thermostats won't go past trying to connect. The home app keeps telling me to factory reset them; however, I can't reset them because the thermostat is telling me to finish the setup process in the home app. What do I do. We can't control the heat in the house now and it's pretty freaking cold out.
I have the same problem! I recently upgraded and got a new router, so I had to change all the wifi and reset my nest thermostat. My thermostat just says 'finish connecting in the home app' and I can't do anything on my end. Reset bluetooth, reset router, reset phone, reset thermostat (On the website they say to take it off the wall and take out the batteries, then reinstall) and none of that changed anything!
I'm sorry to hear that you're all having issues reconnecting your thermostats to the Google Home app. I'd love to help.
Please give these steps a try:
Let us know how it goes.