Thermostat won’t stay charged

[Suesue]

My nest thermostat has been wonderful for 2 years now but all of a sudden it won’t hold a charge. 
When it began happening a couple months ago I could “manually” charge it and it would last several weeks but now I am having to manually charge it every 2-3 days for hrs.

I see others are having the same issues now.  Has something changed with these thermostats?

is it time to go purchase a different brand? Especially since there is no way to talk to a representative?

so beyond frustrated now!

[Kmandal]

Same issues .. what’s to do do ?

[SandalwoodBliss]

Same issue here, this is the second Nest thermostat this has happened to. Last time at least it was under warranty. 

[zoeuvre]

Hi SandalwoodBliss, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  
 

A few questions: What type of Nest Thermostat do you have? If you are using either the Nest Learning Thermostat or the Nest Thermostat E, are you using a micro-USB cable to charge it? For how long did you charge the thermostat, and for how long does it stay charged?

I'll look forward to your response. 

Best,

Zoe 

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

[SandalwoodBliss]

Every time I take it off to charge it , it holds a charge for less time. This is second nest learning thermostat this has happened to. I’m switching to an ecobee

[zoeuvre]

Hello SandalwoodBliss, 

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done? 

Regards,
Zoe

[zoeuvre]

Hey there, 

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help? 
 

Kind regards,

Zoe 

[jcarlson9]

Mine is doing that now. Do i need to buy a new one ? Help !

[Marilynkay]

Same issue...any solutions?

[jcarlson9]

My battery was defective.  It was replaced by google.

[Margie3585]

How did you get them to reply or contact them? 

[Morex4]

Did you ever get an answer?