05-05-2024 04:50 AM
My nest learning thermostat randomly disconnected from my wifi 4 months ago, will not reconnect or even recognize any network. Now it won't hold a charge either on the base or by USB.
05-08-2024 11:24 AM
Hi there SlSmith,
Thanks for reaching out to our community.
Not having your thermostat be able to connect to your internet can be frustrating. Don't worry, I can help!
Besides the low battery notification, have you encountered any error messages on your Nest thermostat related to the power supply?
I'd recommend taking a closer look at the wiring. Make sure all the wires are secured in their designated terminals.
While you're checking your wiring, charge your thermostat using a USB cable until it shows a level above the recommended minimum, which is typically around 3.8 volts. Once it's charged, let's try connecting it to a different internet source, like a mobile hotspot on your phone, to check if there could be any interference causing it to act this way.
Let me know how it goes.
Regards,
Angel.