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Thermostat

Rap
Community Member

2nd thermostat not connected to Wi-Fi. Settings won’t display key. Just moved in. Nest already here. Can’t tell what model I have. Suggestions?  Is there a nest customer service number?

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Rap, 

 

Thanks for reaching out and sorry for the delayed response. 

 

You may reach out to our support team via phone or chat here: https://goo.gle/3ie15Ae 

 

However since you're already here, you might want to reset the account connection settings of your thermostat first. This will disconnect it from the WiFi and the account is it currently connected to so that you will have the option to set it up to your own email address. Here's how: https://goo.gle/2KkSrC1

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going with your thermostat? Have you already tried the suggested steps above?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba