Thermostate can't find the WiFi

[Michaelleetao]

I have total four Google Nest Wifi smart learning thermostats(3rd Gen) in my home heating system, they worked perfictly until one day one of them suddenly failed to connect to wifi. I tried few times resetting the device but the result was still the same. Any good suggestions?

[zoeuvre]

Hi Michaelleetao, 

Yikes! I'm sorry to hear that your thermostat suddenly failed to connect to Wi-Fi. Follow these:

1. Ensure the device is awake and in ready mode.
2. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
3. Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
4. Quit and restart the Nest or Google Home app.
5. Restart the phone or tablet.
6. Move all devices being used for pairing closer to the router.
7. Restart the router.

Let us know how it goes.

Best,

Zoe

[Michaelleetao]

Hi Zoe, I've tried all step you said but still can not find the wifi....

[zoeuvre]

Hi there, 

Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Thanks,

Zoe

[zoeuvre]

Hello Michaelleetao, 

Checking back in—we haven't received your form. Were you able to fill it out? Still need our help? 
 

Regards,

Zoe