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Third gen heatlink down.

tonycollinet
Community Member

System was working fine today (and has been faultless since installed). However, it is now not heating, and the heatlink seems to have failed.


I've measured power (245V) going in. None of the lights are on.

I've tried switching off and waiting 30s then switching back on.
I've tried pressing the "nest" button for 20, 30 and 40 seconds.

Nothing has solved the problem - no lights show. I'm assuming the heatlink has failed - how do I get a replacement?

Thanks.

1 ACCEPTED SOLUTION

tonycollinet
Community Member

New heatlink arrived today (excellent service from Google/Nest support line). Now fitted and working.

View solution in original post

2 REPLIES 2

tonycollinet
Community Member

Never mind - I called the help line and they have sent a new heatlink. Lucky I didn't have to wait for anyone from google here to help out while my heating is off.🙄

tonycollinet
Community Member

New heatlink arrived today (excellent service from Google/Nest support line). Now fitted and working.