Troubleshooting threads locked too soon.

[jakemoore]

There are several threads with my exact same problem.  And all posts look the same:

1) User posts problem

2)Google employee apologizes for problem and asks if problem is still solved a few days later

3)Jake locks the thread with no discussion of the problem a few days after that.

Somebody has the answer to the problem but the threads are locked before any discussion occurs.  Please for goodness sake keep a thread open long enough for a wise person to reply to it!

[EdwardT · Accepted solution]

Hi jakemoore,

Thanks for your honest feedback. We apologize if there are threads that were closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking of threads after a period of inactivity.

We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread.

Thanks,

Edward

[EdwardT]

Hi jakemoore,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[aatienza]

Hey jakemoore,

Appreciate the help, Edward. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie