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Turning off preheating

Margo22
Community Member

I recently reset my thermostat, and now I can't make it stop preheating.  "Early on" is disabled.  It's loud and wakes me up in the early morning.  We have a heat pump.  I've read a few threads on this, but they don't have a solution.  Any ideas?

9 REPLIES 9

Markjosephp
Community Specialist
Community Specialist

Hello Margo22,

 

I'm sorry for the trouble this may have caused you, and I appreciate the steps you've taken. Let's see what's going on.

 

Could you share a photo of your current thermostat's wiring? Also, is the heating constantly running or turns on unexpectedly?

 

I'll look forward to your response.

 

Regards,

Mark

Hey there,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Margo22
Community Member

Thanks so much -- oddly, it reverted to not doing the pre-heating. I'm not sure why, but I guess my problem is solved.  (Now if I could only figure out how to prevent one room from being way hotter than the others.)

Markjosephp
Community Specialist
Community Specialist

Hello Margo22,

 

Do you have a heat pump system? I did find a helpful article with some settings to be checked. Please let me know if that helps or if the issue still persists.

 

Regards,

Mark

Thanks!

EdwardT
Community Specialist
Community Specialist

Hi Margo22,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Markjosephp
Community Specialist
Community Specialist

Hello Margo22,

 

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

 

Regards,
Mark

All good.  Thanks

Markjosephp
Community Specialist
Community Specialist

Hi Margo22,

 

Sounds great! I'm glad to hear it was sorted out. It looks like we have come to a solution, so I'm going to lock this thread within 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

 

Thanks,

Mark