UK users - Know your rights! 50% discount may not be enough

[Fil0083]

Hi everyone,

For UK-based Nest users: under the UK Consumer Rights Act, products must last a "reasonable time." For a smart thermostat costing £200+, the expected lifespan would typically be 10–15 years.

If you bought your Nest 2nd Gen thermostat in 2016 or later, Google’s plan to remove remote access by 2025 (after only 9 years) could breach consumer protection laws.

While Google is offering a 50% discount on a replacement Tado device, this may not fully satisfy your rights. You can still pursue a claim for compensation or partial refund if you prefer.

I suggest contacting Citizens Advice for guidance and reporting the case to Which?, who can support consumers in disputes like this. The more people raise this, the more pressure for a better solution.

Google has made a good gesture with the discount, but it may not be enough under UK law.

Good luck everyone — let’s make our voices heard!

[DLK10]

I feel so angry about this. No reason given  and there is absolutely nothing wrong with my thermostat. What a way to get rid of customers. 

[Fil0083]

Hi all,
Quick update for those following the Nest Learning Thermostat issue in the UK, especially regarding the remote control and scheduling features being shut off in October 2025.

I contacted Citizens Advice to understand where I stand legally as a consumer. Here's the summary of their response:

Since I bought the device in 2016 from Currys, it's outside the 6-year window to take legal action under UK consumer law.

They confirmed that because I didn’t pay Google directly for the smart features (like scheduling via the app), there’s no formal contract with Google — so no legal consumer rights apply there either.

Basically, we’re left relying on goodwill from Google or the retailer.

Citizens Advice said they will pass this on to Trading Standards as intelligence, but that won’t directly resolve the issue.

So unless Google voluntarily improves the 50% offer (which I agree still isn’t fair), there’s no formal way to force a repair, refund, or replacement.

Let me know if anyone has had success pushing further or if there's a coordinated action being considered.