UNABLE TO CONNECT NEST THERMOSTATS TO NEST APP

[PAUL2022]

We have 2 Nest thermostats at our primary residence.  Both are no longer connected to the Nest App.  I am having trouble reconnecting them.  Process seems to break down while "trying to connect to an assisting device."  There is no assisting device.  How can I fix this?  Thanks.

[Jhonleanmel]

Hi PAUL2022,

Thanks for posting.

This message usually appears when you have other Nest devices in your home. Make sure that these devices' display are active when setting up your Nest Thermostat. 

Best,

Mel

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for helping, Mel.

@PAUL2022, I did find a helpful article with some troubleshooting steps for when your thermostats won't communicate to each other. Please let me know if that helps or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hello PAUL2022,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark