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Unable to add nest thermostat to Alexa or Google home

Spacey
Community Member

Hi

No matter what I try, I am unable to add my nest thermostat to either Google home or Alexa.

In Alexa the message is no devices found

In Google I get a login page, but with no option to use my Google account.

Please help.

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert
  1. If you haven’t already, download the Nest app on a phone or tablet.
  2. On the Nest app home screen, tap the Settings cog.
  3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
  4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
  5. Turn the ring to select Nest app and press to open it.
  6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
  7. Follow the remaining steps in the Nest app.

Spacey
Community Member

Thanks, the nest is in the nest app already, it won't connect with Google Home or Alexa

EdwardT
Community Specialist
Community Specialist

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

davidking
Gold Product Expert
Gold Product Expert

Are you using the same account in the Nest app and Home app? Once setup in the Nest app, it should show up automatically in the Home app? Maybe check at the bottom underneath "local devices"?

To connect it to Alexa, follow these steps:

Control Nest products with Amazon Alexa - Google Nest Help

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, David!

Hey there Spacey,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran