Unable to use thermostat from my devices

[Kenaidbackman]

When I load the Nest app from either my iPhone or iPad, the screen just shows Home and Add product - it no longer allows me to switch on/the heating or hot water. It’s connected to the internet; any ideas how I can get it to show the screen I’ve been using since installation a year ago?

[Markjosephp]

Hello Kenaidbackman,

I'm sorry for the late reply. Having the Nest devices not showing on the Nest App is related about the account set up.

Give these steps a whirl:

1. Uninstall and reinstall your Nest App.
2. "Sign in with Google" or "Sign in with Nest" and enter the email accounts you might know associated to your Nest Thermostat.
3. Once logged in, check the other home structures. Check this link on how.

Let me know how it goes.

Thanks,

Mark

[Jake]

Hey Kenaidbackman,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Kenaidbackman]

I just tried replying to you but the screen greyed out and it won’t let me send. I’m trying again; maybe I used too many characters. I also tried to thank Mark but couldn’t. Mark’s suggestion worked on my iPad but not iPhone; any ideas?

[Markjosephp]

Hi Kenaidbackman,

That's great! Thanks for letting us know, and I'm glad that you can already access your Nest thermostat through your iPad.

You can also give these steps a try on your iPhone:

• Allow Nest app permissions. Go to Settings > Privacy > Location Services > Nest.
• Check for software updates on your phone. Obsolete OS versions may break some app functionality.
• Restart your phone.
• Sign out and sign back in on the Nest app with the same email account used for your thermostat.

Let me know if that helps.

Best regards,

Mark

[Markjosephp]

Hello Kenaidbackman,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

[EmersonB]

Hi everyone,

@Kenaidbackman we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@mark and @Jake I appreciate your help.

Thanks,
Emerson