Unacceptable customer resolution

[AdWright]

Apparently, Google folks do not appear to concern themselves with a very common issue with thermostat loosing its ability to reset. The whole ‘entry pin’ problem was identified long ago as I have read the complaints dating back to 2021 and yet today, July 12, 2022 the problem persists and the company has done absolutely nothing about it.  Collectively we have all performed the troubleshooting suggestions many times to no avail. A complete fail. Recommending this product is no longer an option. Stopping someone from going this route is my new narrative. 

[Jeran]

Hey there AdWright,

I apologize about the late response, thank you for your patience! I'm really sorry to hear that you've had such a terrible experience, I know I'd be pretty annoyed as well. I'd be happy to help you out, let me just ask you, what troubleshooting steps have you already tried for this issue? That way, I don't recommend steps you haven't already tried.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jake]

Hey AdWright,

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey AdWright,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake