Unenroll Rush Hour Rewards

[eiphyoe]

I NEED to unenroll Rush Hour Rewards. i called my provider SCE and they said I need to contact thermostat company and they gave me the contact number 855-469-6378 which is no longer in use. So I contacted via online and I am holding like almost 30 mins and no one anwer the call. Why the heck they make it so difficult to unenroll from this nest hour reward? So annoying.

Can someone help me with that? 

[Markjosephp · Accepted solution]

Hello eiphyoe,

Thanks for letting us know about your request to unenroll from the Rush Hour program.

To help you with the process, I'd suggest contacting our support team so they can redirect you to the proper department that handles this type of request. Please fill out this form with the needed information, and let us know if you need more help.

Regards,
Mark

[eiphyoe]

That form is not helpful. It’s not leading to anywhere. It all back to the same page to call the service provider. 

[Shgeorge]

I need to unenroll my rush hour settings .please help with disabling it

[Markjosephp]

Hi there Shgeorge,

I appreciate your time posting here. To disable your Rush Hour Rewards, please contact our internal support team with the form shared above.

Regards,

Mark

[Jenelyn_O]

Hi there,

Chiming in —  I just want to check if you managed to see the response above. Were you able to contact our support team?

I appreciate the help, Mark.

Best,

Jenelyn

[papatpk]

Your link is bulsh*t  how about a link to an actual human?

[Phanie]

We're having the same issue.  I believe lots of people do.  They don't make it easy.  It should be as easy to unroll as it is to enroll.  They tell you to contact your provider who tells you to contact Google and then when you post something like this they close the thread because there's now a record of them not helping you.  Good luck.  I just want to throw the thing out.  

[Jenelyn_O]

Hi everyone,

I just want to check if you were able to fill out the form. Please let us know once done.

@Phanie, thanks for sharing your thoughts and experiences. Be assured that we're taking note of your feedback.

I appreciate the input, Mark.

Best,

Jenelyn

[eiphyoe]

@Phanie did you try to remove your account and add the thermostat again ? So are you still enrolled in the rush hours reward? The way they made it very difficult to unenroll. That’s ridiculous system. 

[DMWTX]

Go to the form as suggested

- select Thermostat

- type "Unenroll from Nest Rewards"

- click "Other" under Description of Issue, then "Next Step" button

- click "Next Step" button again under under Resources

- click "Get A Call" button

I was called by a human in <1 min however the call itself took about 20 min. But ultimately, success!

[robyork86]

I'm having the same issue in New Orleans. I called Entergy, our power company and they gave me the same non-working phone number your company gave you. Finally got someone to call me from Google after I fill out the online form and they told me if we get disconnected to call back, I let her know the number wasn't working and she said, that's correct it doesn't work any longer. "HOW AM I SUPPOSED TO CALL YOU BACK?" ... Silence. So she's transferred me to another department and I've been on hold for a good 45 minutes.

I just want to control my own thermostat without it jumping around all day. There has to be an easier way to unenroll from this damned mess.  What sort of racket is this? At every turn they're attempting to block us from being able to unenroll from this "program". In total I've wasted two and a half hours of my life. Get it together GOOGLE! 

[MS8]

We need to share our experience with MEDIA and get a CLASS ACTION LAW SUIT

[grant5]

This is actually ridiculous. I never signed up for this program but now it appears to be the reason my thermostat changes temperatures on its own randomly during the day, causing my room to heat up very high.

I filled out the form and talked to customer support about this, and they had a slew of roadblocks for me including asking for my physical Nest device serial number, an email verification for security to grant the support agent access, and finally at the end, they told me they escalated my request to a dedicated team to get back to me via email in a few business days. Oh my god, I cannot understand why Google hates customers unenrolling from this rewards program so badly. Feels illegal that it’s this difficult to unenroll from something I never chose to join. I’m shocked Google isn’t more notorious for this. I just bought another thermostat so I can throw my Nest away.

[MacLissa]

I feel same way, My home was being forced to 83° from 5pm to 9pm and everyone has been sitting in sweat. But my poor elder parents have had the worst of it. I feel like they won't last much longer in the heat due to RUSH HOUR NIGHTMARE CONTROL by Google. It's NOT right, I feel a law suit would be in order for this. 

[Markjosephp]

Hello folks,

I totally understand all your situations with the Rush Hour Rewards feature that has the ability to change the temperature at an unexpected time due to peak hours. You might not have noticed it, but this feature is being requested during the initial thermostat setup or typically via email a few days after the installation.

To cancel the Rush Hour Rewards, we have a designated team that handles this type of request. So please give it a try to reach out to our team with the form above and the guide shared by DMWTX.

We'll take this as feedback, and let us know if you have any other questions or concerns.

Best regards,
Mark

[MS8]

Class action law suit anyone?? Let's get an attorney on board and hit them hard

[MacLissa]

smmarz

Community Member

Options

‎08-16-2022 08:45 PM

After an additional 15 minutes on hold, I was finally able to speak to someone who knew what to do.  If you're experiencing the same issue, just immediately ask to speak with someone in "Community Partnerships".  Only they can get you unenrolled - and in less than a minute.  Others will attempt and only waste your time. 

[Markjosephp]

Hi there everyone,

I know it has been a while, but I wanted to ensure that everything was covered here.

I'm sorry you have to experience this with the Rush Hour Rewards, and we hope you can have a better time. If you’re currently enrolled in Rush Hour Rewards and want to unenroll, you may get in touch with our support team by visiting the Google Nest Contact Us page. Once you unenroll, your thermostat will no longer participate in Rush Hour events.

Let us know if you have more questions.

Regards,
Mark

[sborsher]

3, or is it 4, years on, my settings still change, even the scheduling.

[Markjosephp]

Hi sborsher.

I appreciate you posting on this thread, and I'm glad to hear that you're still up with the Nest Thermostat. If you also encounter the same problem, you can try reaching out to our support team to cancel the feature. Also, here's an article about the Rush Hour Rewards to learn more about how often this feature happens, and let me know if you have questions.

Thanks,
Mark

[Markjosephp]

Hey everyone,

Checking back in — how's it going? Still need our help?

Best,

Mark