Urgent assistance required

[KenB]

We have no heating because the heat link unit has stopped working on out nest thermostat (3rd generation). We urgently need to replace this unit which is still under guarantee. Can someone please contact us or tell us who we need to contact ASAP.

[Frustratedddd · Accepted solution]

Faulty Heat Link - common problem.

Search for Google phone number - Freephone - call them - they replace

[KenB · Accepted solution]

Got through yesterday waiting for a call back to receive a replacement.

[Frustratedddd · Accepted solution]

Much easier than messing around on a place like this, a quick phonecall, you will be waiting for ever for a support person from Google to help here.

Glad your sorted.

[Frustratedddd · Accepted solution]

Faulty Heat Link - common problem.

Search for Google phone number - Freephone - call them - they replace

[KenB · Accepted solution]

Got through yesterday waiting for a call back to receive a replacement.

[Frustratedddd · Accepted solution]

Much easier than messing around on a place like this, a quick phonecall, you will be waiting for ever for a support person from Google to help here.

Glad your sorted.

[CristianC · Accepted solution]

Hello again. Just checking in. Do you still need assistance?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

[CristianC]

Hey @KenB,

Sorry for the late reply. How's it going with your Heat Link?