Usage history shows "no usage" but if I click on it there was definitely AC usage! What's up?

[abellaj]

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Original Poster: Mary Smith 391

I tried closing the Nest App completely then re-opening it. Still shows "no usage," which is INCORRECT!

[abellaj]

Hey all,

We're aware of an issue with the Nest thermostat Energy History. Affected customers will see a "No usage" message indicated, but tapping the day will show detailed usage. We're working on resolving this issue as quickly as possible, and truly appreciate your patience as we get this resolved.

Jake

Community Specialist

[MarkEllis]

Hi Jake, I at least have this problem currently  is there a fix ?  Is it a problem my end or Google / Nest's 

Cheers 

           Mark 

[Jake]

Hey MarkEllis,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the usage history not showing, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey MarkEllis,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[MarkEllis]

All working well again this week commencing Sunday14 Nov 21 

Thanks Jake ..zip it up

Mark 

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS
 

[Gmc]

I just started to experience this same issue. Until Friday 26th Nov everything was fine, but from Saturday onwards ‘No Usage’ shows, but when you expand it you can see varying levels of usage throughout the day.