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Use sensor for comfort setting not honored

Cheftyler1980
Community Member

Hi there,

When I select a sensor other than the scheduled senor, the Nest app asks:
"Use this sensor for comfort sensing?

Your thermostat will use it until the next scheduled change"

I choose OK and the thermostat switches to that sensor, and begins heating/cooling per the selected temperature and the temperature at that sensor as it should. The problem is, less than 5 minutes later the Nest switches back to the previously scheduled sensor.

What do I need to do to make my thermostat use the temporary sensor until the next scheduled change?

1 Recommended Answer

long-tee
Community Member

I’m having the same problem. The only way I get comfort sensing to work (switching remote sensors off-schedule) is by doing it on the physical thermostat. Switching on the app does not work for me.

View Recommended Answer in original post

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Hi Jake,

I’m well aware of how to use a different sensor, if you read my post carefully you’ll see I do that. But your article states:

“Note: When the next sensor is scheduled to be active, your thermostat and sensors will automatically switch out of manual mode and back to their set schedule.”

This is not accurate as the active sensor moves back to the scheduled one within 5 minutes without any intervention on my part.

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Hi Jake, did you read my reply above? You can help me by telling me how I’m using the comfort setting wrong and how I can use it to keep the selected temperature sensor active until the next scheduled switch.

long-tee
Community Member

I’m having the same problem. The only way I get comfort sensing to work (switching remote sensors off-schedule) is by doing it on the physical thermostat. Switching on the app does not work for me.

Thanks @long-tee for letting me know that switching on the thermostat itself works.