W wire not recognized

[Tj101]

Hi i just recieved the nest power connector for my thermostat. After connecting the wiring to the nest thermostat it will no longer recognize the W wire even thou ive checked multiple times if it is correctly in... any help would be greatly appreciated 

[Jenelyn_O]

Hi Tj101, 

It shows that your thermostat detects the wire mechanically but not electrically, but a proper configuration and installation would fix it. Could you please share the photo on how the Nest Power Connector installed? Also, please check your thermostat's power info on its equipment settings and make sure that its software is updated.

I'm looking forward to your response.

Best, 

Jenelyn

[Jenelyn_O]

Hi Tj101,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Tj101,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn