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W5 Error Code

pricem
Community Member

I have the W5 error code and cannot find any number to help me replace it.  It is a 3rd generation product and only 1-year old.  I have read that if the only solution for this code is to replace it, but cannot find anyway of contacting anyone at nest.  it is deeply frustrating!

3 REPLIES 3

BMPLondon
Community Member

I have the same problem with W5 error code. I contacted google via https://support.google.com/googlenest/gethelp?hl=en and they called me back immediately.  This is apparently a common hardware problem and they should replace the unit if it is still under warranty. Good luck with this. I am still awaiting the replacement after three weeks.

Markjosephp
Community Specialist
Community Specialist

Hello everyone,

 

Thank you for taking the time to let us know about your inquiry.

@pricem, I understand your frustration with the W5 message code on your Nest Thermostat, and I'm sorry to hear about the difficulties you're facing in finding a solution. Help's here—we'd be happy to take a look at this for you. If you haven't had a chance to contact our team, could you please fill out this form with the needed information? A member of our senior support team will be in touch via email to help. Let me know once you're done.

 

@BMPLondon, I appreciate you sharing your experience and how you resolved it. 

Regards,
Mark

zoeuvre
Community Specialist
Community Specialist

Hi pricem, 

 

Chiming in—we haven't received your form. Were you able to fill it out? Still need our help?

 

Thanks,

Zoe