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W5 Wifi Error

frankfernandez
Community Member

Hello. I’ve had a Nest 3rd gen Learning Thermostat for about 1 years now and it’s been awesome! Today it started showing error code W5 it isn’t seeing my router and I’ve tried all the troubleshooting steps repeatedly, restarted my router, entered the name and password manually still no success.  Please help.  Thanks

2 REPLIES 2

Carm_Scaffidi
Community Member

I fee for you 😞 My Nest Non-Learning Thermostat also started to have exact same problem about 20 days ago... I tried all the same things as you but no luck so far... The cause may be due to the Sonos Patents Fight that Google just lost... I sure hope Google steps up and provides us with some answers soon.... 

sulluk
Community Member

I'm having the exact same issue...think mine started in late 2021 but can't remember exactly.  Can't get it to connect no matter what i try.