W5 error Nest Gen 3

[cjhatcher07]

I have followed every troubleshooting step multiple times and I still keep getting the W5 error with no codes. What other steps can be taken or do I need a replacement Thermostat?

[CoolingWizard]

With your phone next to the thermostat, does your phone show a strong WiFi signal? If yes the then WiFi module or antenna inside the nest is bad.  

Ken,  The AC Cooling Wizard

[Anonymous]

I would suggest a replacement for your thermostat.

[aatienza]

Hey there,

cjhatcher07, thanks for being a step ahead of us. Let's check — could you fill out this form and let us know once you're done?

I appreciate the help, Ken and eveluna.

Thanks,

Archie

[EdwardT]

Hi cjhatcher07,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake