W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

[Rajuthota]

We have same issue few months back which was replaced and has been working  but stopped connecting to network. Thermostat replaced few months back. I have spend many hours looking for suggestions in community and tried below advice but none has worked.

1. Network reset

2. Restart Thermostat 

3. Software upgrade which never happened as equipment looking for network connection 


The equipment is brilliant peace of work with network connection nightmare. Any other options to resolve 

[Sebnestuser]

Watch this video get it replaced 

https://youtu.be/gmyyVZyaBb4

[Jake]

Hey Rajuthota,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the error from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Rajuthota]

Hi Jake,  thank you for the reply. I am still facing an issue with thermostat.