W5 replacement

[Mattykaps]

How could a company so large have such a poor replacement policy for a known issue. They are literally selling devices that they KNOW will fail, and then give you 2 options: 1. Buy a new thermostat from them and float the money for a new device until they receive your broken device. 2. Be without heating or cooling and send your broken device to them and wait for them to send you a new device before you can heat or cook your home. What an absolute cluster **bleep**. 

[Markjosephp]

Hello Mattykaps,

I'm sorry for the delayed response, and thank you for taking the time to let us know about your inquiry.

I totally understand that the replacement process can be frustrating, but these are the possible options we can provide. In the first option, an authorization is not a charge, so funds will not be deducted. With this, we can assure you the fastest way for you to receive your replacement. So while you wait for it, you can still use your thermostat manually without the Wi-Fi network.

Feel free to let me know if you have more questions in mind.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hello there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake