Warranty claim

[dmoore9636]

Can't figure out how to file a warranty claim.  Have gone through all the support steps, but product still won't connect to internet or app.  Have several other Nest that do.  How can I contact Nest/Google to set up a warranty claim?

[David_K · Accepted solution]

Here's the link to contact the Google Nest support team. They'll be able to check on possible troubleshooting options and next steps with you.

[tonyan66]

Hi

I've been using Nest thermostat for about 9 months, and recently it has had a working problem and a technician has identified a problem with this equipment. How can I make warranty claim? Thanks,

Jong An   #

[MelbaDT]

Hey tonyan66, 

Could you tell us more what's going on with your Nest thermostat? Also, what specific type of Nest thermostat is this? If you're unsure, please check this out: https://bit.ly/3noGw7F

Best, 

Melba

[tonyan66]

Hi, thanks for the reply, model : Nest Thermostat Learning 3rd Gen.

there are several symptoms, one is that the air blower suddenly works (even heater and cooler are not working). The display of the thermostat is showed off. The symptom disappears only when the main switch is turned off. Another symptom is that the air blower operation does not stop even if the thermostat is turned off while the heater is running. It does not stop even after more than 20 minutes. Thermo display shows "off" so I should turn off the main switch. A technician checked cables, resister, control boards, etc., and diagnosed a problem with the thermostat. When this error occurred again, I disconnected the thermostat and the air blower stopped working. The problem is that these errors don't happen every time, they happen suddenly every 2-3 weeks. I hope this statement will help you, thanks.

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@dmoore9636, thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. Were you able to check the link that davidking provided? Let us know if you have questions and I'd be glad to assist.

Thanks,

Edward

[tonyan66]

Hi

I've been using Nest thermostat for about 9 months, and recently it has had a working problem and a technician has identified a problem with this equipment. How can I make warranty claim? Thanks,

Jong An

#

I have used Nest thermostat for 9 months, it has problem on working

[tonyan66]

Hi, there is no response after I replied accordingiy,

so I send you to find help, model : Nest Thermostat Learning 3rd Gen.

there are several symptoms, one is that the air blower suddenly works (even heater and cooler are not working). The display of the thermostat is showed off. The symptom disappears only when the main switch is turned off. Another symptom is that the air blower operation does not stop even if the thermostat is turned off while the heater is running. It does not stop even after more than 20 minutes. Thermo display shows "off" so I should turn off the main switch. A technician checked cables, resister, control boards, etc., and diagnosed a problem with the thermostat. When this error occurred again, I disconnected the thermostat and the air blower stopped working. The problem is that these errors don't happen every time, they happen suddenly every 2-3 weeks. I hope this statement will help you, thanks.

[Jeran]

Hey there dmoore9636,

I'm just following up on this thread, were you able to claim your warranty, or did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jake]

Hey dmoore9636,
 

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey dmoore9636,
 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake