Warranty replacement for Nest Heat Link

[MartinM]

I've been waiting for 2 hours for someone to respond to Google Support chat in the UK.  It started by letting me know I was number 5 in line.  2 hours later and I'm number 1.  Whoever is number 1 is taking their sweet time.

Disappointed to say the least.

[MartinM]

Does anyone know how I should be requesting support for a warranty replacement of a Nest Heat Link?

[MartinM · Accepted solution]

Looks as though after I joined the queue the hours of answering a chat request closed.

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

[CristianC]

Hey @MartinM,

I'm sorry to hear about what happened. Can you tell me more details about your issue? I'd love to help. 

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?