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Where has my hot water & boost features gone??

Lucycdoyle
Community Member

Sorry I have had to borrow someone else’s picture but my hot water has completely disappeared from my Nest and App? 

No more Boost function and no way to control my hot water? 

There is a clock face on the digital screen of my Greenstar CDi Compact which leads me to think it is being timed from somewhere! 

 

963E0ECF-7306-4AF8-861F-80BF53EB85A0.png

1 Recommended Answer

Assuming you mean you have a system boiler and you have the Thermostat icon, but the HW icon is not showing, try this.......................

Settings - Equipment - Continue - Pro Setup - Continue - System Boiler

Follow that through and make sure ''Control'' is set to ''On/Off'' and NOT to ''Not Connected''

The Not Connected is where it says On/Off, you have to click that and alter that setting.

View Recommended Answer in original post

5 REPLIES 5

Lucycdoyle
Community Member

@Frustratedddd sorry to tag you but I saw this reply you did that helped someone else but I cannot see the things you advised. It doesn’t eg say unconnected anywhere? Could you help? 

4EDDD2D7-27B1-4C88-AF03-62BF905E8F64.jpeg

Assuming you mean you have a system boiler and you have the Thermostat icon, but the HW icon is not showing, try this.......................

Settings - Equipment - Continue - Pro Setup - Continue - System Boiler

Follow that through and make sure ''Control'' is set to ''On/Off'' and NOT to ''Not Connected''

The Not Connected is where it says On/Off, you have to click that and alter that setting.

Hi everyone,

 

Thanks for the help, Frustratedddd.

Lucycdoyle, which country are you posting from?

 

Best,

Mel

Lucycdoyle
Community Member

All fixed 🙂 

Jhonleanmel
Community Specialist
Community Specialist

Hey there Lucycdoyle, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel