White Vertical Lines on Display

[kmikemoo]

I have dual white vertical lines down the center of the display.  Not sure when they started because we rarely touch the actual thermostat.  We use our phones.  HVAC guy mentioned them.

Have done factory reset and they persist.  They are there from boot.  Firmware 1.3-10.

What is the fix? 

[jenniffert]

Hi @kmikemoo,

Thanks for posting here in the community. I'd be happy to help you with your display concerns. Help's here!

I appreciate your efforts in troubleshooting the display. Since a factory reset didn't fix the lines appearing on the screen, this might be a hardware situation. To assist you further, I'd appreciate it if you could fill out this form with all the details required. Please let me know once you've completed it.

Please keep me posted.

Best regards,

Jenniffer

[kmikemoo]

Hi Jennifer,

I completed the form last week but missed the "let you know" part - until today.

kmikemoo

[jenniffert]

Hi @kmikemoo,

Thanks for following up. I apologize for the situation, but I can't seem to locate your form. Would you mind filling out the form again? You can add the thread's link as a reference in the request. It would be very helpful. Please let me know once you've submitted it.

Please keep me posted.

Best regards,

Jenniffer

[kmikemoo]

Hi Jennifer,

Yeah... probably my fault on finding the form.  I use both Hotmail (primary) and gmail (because Hotmail gets so much junk).  I also use both my first and middle names.  You can blame my parents for that.

Look for the back-to-back "Dual white lines" emails.  I also hit "send" too quickly and had to send a follow-up with the thread link.

Sorry.

[jenniffert]

Hi @kmikemoo,

No worries. Thank you for completing the form. Our team will reach out to you via email to provide further assistance.

Best regards,

Jenniffer