Why is my thermostat going to high temps?

[Irish44]

• Why is my nest turning my furnace on up to 89 degrees after I set the thermostat to away???

[jenniffert]

Hi Irish44,

Thanks for reaching out here in the community! I'm sorry to hear that the Nest thermostat is turning on your furnace to reach a temperature of 89 degrees despite being set to 'away.' I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

• What is the model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
• Are you using the Nest app or Google Home app?
• Do other members of your household have phones that are attributed to the Home & Away feature, or are you the only one using it for your home?
• Is this the first time you're experiencing this situation with Home & Away?

In the meantime, I'd suggest the following:

• Verify that your Nest thermostat's Eco mode settings are set correctly. For more information, refer to this article: Learn about Eco Temperatures, Auto Eco and how to change settings.

Please keep me posted.

Best regards,

Jenniffer