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Why is upgrading to nest renew premium not an option for me? I live in an approved zip code.

LagniappeMap
Community Member

The option to upgrade to Nest Renew Premium is not available. Why not?

1 ACCEPTED SOLUTION

JansenPM
Community Member

I reached out to support about this issue.

Premium isn't available to all users within approved zip codes at this time. They are letting users into premium over time in a gradual rollout. They will be sending email notifications to users upon receiving the option.

 

Hope this helps.

View solution in original post

12 REPLIES 12

JansenPM
Community Member

I reached out to support about this issue.

Premium isn't available to all users within approved zip codes at this time. They are letting users into premium over time in a gradual rollout. They will be sending email notifications to users upon receiving the option.

 

Hope this helps.

LagniappeMap
Community Member

Thank you! Guess I'm a little anxious to get started.

Ryan_G
Community Specialist
Community Specialist

Hi LagniappeMap,

 

Thanks for reaching out here in the community.

 

@JansenPM, thanks for helping us here and I think @LagniappeMap questions have already been answered. 

 

Also, you could check out Nest Renew Premium for updates and more information.

 

I hope it helps.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey LagniappeMap,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

MelbaDT
Community Specialist
Community Specialist

Hi,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba

LagniappeMap
Community Member

Ok... I'm just letting you guys know that I can see the upgrade link in my settings but it just takes me to another page that says renew is not available for me right now that I need to register for the waiting list. But I already have renew I'm just trying to upgrade to premium. So then I get an email today telling me to upgrade to premium with a link and that link also tells me I'm not eligible that I need to sign up for renew.

MelbaDT
Community Specialist
Community Specialist

 Hey LagniappeMap, 

 

Understood — thanks for letting us know. When you're at the Nest Renew portal in your web browser, did you ensure that you're signed in using the email address you used to sign up for Nest Renew? You might need to sign out then sign back in just to make sure. 

 

Best, 

Melba

Yes. I only have 1 email.

Just deleted all of my browsing history and cookies etc.....still the same thing. I wanted to add that I'm not annoyed about this. Just letting Google know there's an issue.

Jake
Community Specialist
Community Specialist

Hey LagniappeMap,

 

Apologies for the delayed reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey LagniappeMap,


Glad to hear everything is working as intended. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake

LagniappeMap
Community Member

Thanks Jake. All good now! It just started magically working one day.